Frequently Asked Questions

Can’t find an answer below? Don’t hesitate to give us a call.

View Our Full Shipping Policy

How long does shipping usually take?
  • Delivery times will vary based on the size of the order, product availability and distance from our warehouse to your home or job site.
  • Orders are shipped Monday through Friday 8am – 5pm (EST), excluding all major holidays.
  • All in-stock orders require 1 business day for processing. Items that are not in stock, or require drop-shipment from a supplier, may incur further processing time.
  • If the grate is not already in stock, Baked on Oil Finish (BoOF) grates may take 2-3 weeks to ship due to the time needed for the BoOF process.

View our Freight Transit Time Map

How do you pack and ship my order?

We have a variety of package and freight carriers we work with. The size of your order will dictate which carrier we use. Some orders may take several boxes due to the size or weight of what you purchased. Weight and Dimensions shown under the Additional Information tab on any product are for shipping purposes – not actual product specifications. We pack your order in the best manner to assure safe delivery to your home or job site.

Pallet ready for shipping at Trench Drain Systems
Why does my shipping cost seem high?

Here are a few things to keep in mind when it comes to shipping costs:

  • Several kits we sell are over 4ft long. Mini Channel Kits are 6ft long. Micro Channel Kits are 5ft long.
  • Cast iron and bronze grates are HEAVY. Our 5″ driveway drainage cast iron grates weigh approximately 10lbs. each!
  • Many times we need to ship your order in multiple boxes – especially heavy grates. This also increases shipping costs. We try to keep the weight of our boxes under 60lbs.
What are your return policies? charges a 25% restocking fee on all returned orders and customer is responsible for return shipping expenses. Due to time and cost, additional charges for custom fabrications, channel miter cuts, non-standard grating finishes and shipping cannot be refunded. To request a RMA number (Return Merchandise Authorization), please contact us. We will need your order number and the reason you are returning your order. Any returned orders without an RMA will be refused.

NO RETURNS accepted after 30 days from date of purchase.

CLOSEOUT SPECIALS, such as the Jonite grates, cannot be returned.

My order arrived damaged, now what?

We do our very best when packing your order to assure it arrives safely.

  • You are responsible for inspecting orders upon delivery. Any items that are signed for as received in good condition, and then later reported as short or damaged, will not be eligible for a refund.
  • If you receive a damaged shipment:
    • Accept the shipment. Do not refuse or return it.
    • Note the damage on the delivery receipt (if shipped by truck) or with the driver (for UPS/FedEx parcels). Keep a copy of the document with the damage noted.
    • If you think there is damage, but cannot tell how much, write a note such as “1 box crushed, damage subject to further inspection”.
    • Take photos of the pallet/box before unpacking it.
    • Keep all boxes and packing materials until the claim is settled, they may be needed for an inspection.
    • Contact with the details of the damage within 48 hours. will file a damage claim on the customer’s behalf.
I received incorrect items, what do I do?

All wrong shipments or incorrect items must be reported to within two (2) business days (48 hours) of delivery. Customer Service will arrange for pick-up of goods from customer.  All incorrect items will be corrected to customer specifications.

Still have a question?

Please contact us for more information.

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