Shipping Times
Delivery times will vary based on the size of the order, product availability and distance from our warehouse to your home or job site.
Orders are shipped Monday through Friday 8am – 5pm (EST), excluding all major holidays.
All in-stock orders require 2-3 business days for processing. Items that are not in stock, or require drop-shipment from a supplier, may incur further processing time.
If the grate is not already in stock, Baked on Oil Finish (BoOF) grates may take 2-3 weeks to ship due to the time needed for the BoOF process.
Address Changes
Should you require the receiving address is to be changed, we recommend notifying us immediately. If the order has already been processed and the shipment is in transit and additional fee may be incurred.
Order Packing
We have a variety of package and freight carriers we work with. The size of your order will dictate which carrier we use. Some orders may take several boxes due to the size or weight of what you purchased. Weight and Dimensions shown under the Additional Information tab on any product are for shipping purposes – not actual product specifications. We pack your order in the best manner to assure safe delivery to your home or job site.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Lift Gates
Whether you order online or through our estimating department, it is necessary to indicate whether or not a
lift gate will be needed to unload the delivery truck. If the delivery is going to a residence or a business without a dock or access to a forklift, a lift gate may be necessary. There is an additional charge for this service through the freight company. If your shipment is delivered using a lift gate, TDS reserves the right to charge the customer for this service.
Shipments to Alaska, Hawaii, Canada and Overseas
Shipments to areas beyond the continental US may experience longer delivery times. TDS uses FedEx for international shipments. Customers may incur additional costs related to duties and taxes.
Other Factors Affecting Shipping Costs
Size and weight of some products may incur additional costs, for example:
-Several kits may be longer than standard sizes
-Cast iron and bronze grates are heavy (i.e.: 5″ driveway drainage cast iron grates weigh approx. 10lbs. each)
Many times, we need to ship an order in multiple boxes – especially heavy grates. This also increases shipping costs. TDS strives to find the most economical shipping option to benefit our customers.
Cancelations
If an order is canceled after payment has occurred but the order hasn’t started processing customer will be charged a 10% processing fee. Orders that have started processing may not be able to be changed or canceled. Changes may be made to orders that have been placed but have not yet started processing. Changes to orders that are in the processing stage may incur additional costs.
If an order is canceled after a truck has been scheduled, a 25% restocking charge will be charged.